Guidance for visitors

Due to the dynamic nature of the COVID-19 restrictions please be aware that the details of our opening may change at short notice. We recommend visiting this page on the day of your visit to check for any relevant updates.

During the 2020 season the availability of our rides, attractions, eateries and facilities may vary from previous years. The most up to date opening details are published daily on our website.

We are continually monitoring Government advice and have assessed and managed the risks in all areas of our operation.

Test and Trace

We are supporting the NHS Test and Trace system by recording the details of all guests when making advance bookings.

In addition, we are displaying the official NHS Test and Trace QR code posters in our individual venues so that guests can check in as required. Alternative methods of checking in are available for Guests without the official NHS app.

Rule of Six

By law, you can only visit Flamingo Land in a group of upto six people unless you are visiting as a household or support bubble which is larger than six.

We have restricted ticket sales on our website to limit the number of guests who can purchase in a single transaction. If your household or support bubble is larger and you require assistance booking, please contact us.

Safety measures in place at Flamingo Land

Sanitisation and Cleaning

  • Sanitisation Stations are available in all areas of the resort for use by guests as required. We encourage guests to use them before and after enjoying our rides and attractions and frequently throughout the day
  • Additional cleaning – All of our Rides, Attractions and Facilities are now subject to additional cleaning and sanitisation using a product which is effective against COVID-19 for several hours

Indoor Venues

  • Extra ventilation – wherever possible we are increasing ventilation in our indoor spaces
  • Team members working in indoor venues will be wearing face coverings in line with Government guidance

Social Distancing

  • Social distancing markings – look out for floor markings in high traffic areas and please use these to help you adhere to social distancing requirements
  • Keep left policy – we have introduced a keep left policy to help guests move safely around the resort, especially in areas where paths may cross
  • We are asking our guests to maintain social distancing whilst queuing to use our toilet facilities.
  • Music and Entertainment – volume levels of our background music and our live entertainment are monitored and reduced to help prevent and discourage shouting, singing and dancing in our venues
  • Table service – We are offering table service in our licensed premises. We are introducing online ordering to some of our bars and restaurants to assist with this

Tickets and Payments

  • Advanced booking required – to help us maintain a safe capacity we are asking all guests to book online in advance
  • Payments on the day – contact free payments by card are preferred

Additional considerations

  • Venue closing times – Our onsite facilities including Bars, Restaurants and Take-aways will be closing at 10PM in line with current regulations

Guest responsibilities

Flamingo Land Resort is committed to keeping their guests and team members safe and healthy.

We ask for your cooperation and that you follow any Government safety advice at all times including the following:

Hands

  • Wash Your Hands often and avoid touching your face
  • Avoid Touching Surfaces

Face

  • Wear a face covering where Government guidance requires it (whilst indoors except when eating/drinking or if you are exempt)

Space

  • If you are eating, drinking or enjoying our entertainment please remain seated at all times
  • Maintain a safe distance from others

If you’re displaying any of the Coronavirus symptoms, neither you nor members of your household should visit. If you have pre-booked tickets we will honour these at a later time.