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FAQ's

Where’s Flamingo Land?

You’ll find the Theme Park & Zoo in Kirby Misperton, a small village between Malton and Pickering in North Yorkshire.

 

What postcode should I use for my sat nav?

Our Postcode is YO17 6UX

 

When’s Flamingo Land open?

The Theme Park & Zoo opens from Saturday 1st April to Saturday 29th October 2017. Public access is from 10am each day, with closing times varying between 4pm, 5pm and 6pm, depending on the time of year. Closing times are advertised daily on our website and at the entrance.

 

Can I travel to Flamingo Land without a car?

Flamingo Land is well supported by public transport. Our nearest train station is at Malton, with the Coastliner bus running a regular service directly to the Theme Park & Zoo.

For bus timetables and further information, please call Yorkshire Coastliner on 01653 692 556.

 

Are admission tickets available online?

Online tickets are available throughout the season. These allow you to save pounds off on the day prices, but you’ll need to book at least a day in advance.

In addition to the convenience of shopping online, and our exclusive website only prices, you’ll also be able to bypass any queues, providing even more time to enjoy your visit.

 

I cannot print out my online tickets

If you do not have access to a printer, you will need to collect your tickets on arrival from pay booth 7/8. You will need to provide your booking reference number, house number and postcode, along with either the card used for payment or photographic ID such as driving licence or passport.

Unfortunately we cannot accept tickets presented on a smartphone, tablet or other electronic device.

 

Can I pay on arrival with a credit or debit card?

Flamingo Land welcomes PIN-verified payments using all major debit and credit cards, with the exception of American Express. Unfortunately, we no longer take personal cheques. However, double signature business cheques are acceptable.

 

Are there cash points at Flamingo Land?

You’ll find a Barclays ATM located at the main entrance.

 

Do you offer concessions for disabled guests?

Guests who provide valid proof of disability can purchase a discounted entry ticket for themselves and one carer. Department for Work & Pensions and Disability Living Allowance letters will only be accepted if accompanied by photographic proof of identity.

Carers must be of sufficient age and fitness to provide the level of support required. For everyone’s safety, all lifting of a disabled guest will be the responsibility of their carer.

Guests with disabilities which prevent them from using the normal queue lines may be eligible for a Direct Access wristband. Again, documentary proof of disability is mandatory and Department for Work & Pensions or Disability Living Allowance letters will only be accepted if accompanied by photographic proof of identity. Wristbands are issued from our First Aid Centre, featuring the international wheelchair symbol for disabled guests and a hand symbol to identify carers. Flamingo Land’s management may also issue an additional carer wristband if they believe this to be necessary.

Direct Access wristbands allow disabled guests and carers to enter the majority of rides and attractions via the ride exit gates. Carers must ride with disabled guests at all times to assist in the event of an evacuation. Please note that carers are expected to perform all lifting assistance.

Carers will not be allowed entry to rides or attractions via the exit gate unless accompanied by a disabled guest.

For further information, please download the Accessibility Guide from our website.

 

I have a plaster cast, can I still enjoy the rides?

Unfortunately, guests with plaster casts are unable to enjoy the majority of rides and attractions, due to the forces these generate.

 

Does Flamingo Land offer a group discount?

Flamingo Land is pleased to provide discount admission for groups of twelve or more. Prices are available on our website, and group tickets can either be booked online or by calling our customer services team on 0800 40 888 40.

 

Does Flamingo Land have educational facilities for groups & schools?

Flamingo Land takes great pride in delivering a programme of formal and non-formal education for schools, groups, our visitors and the wider community. Our dedicated Education Centre has establised an excellent reputation for the quality of its talks and workshops, designed to suit a range of ages, interests and needs.

You’ll find a wealth of information about our education offer in the Zoo & Conservation section of our website. Alternatively, please call our customer services team on 0800 40 888 40.

 

Can I return to my car once I’ve entered the Theme Park & Zoo?

All of our car parks are free, and within a five minute walk from the main entrance. You’re welcome to return to your vehicle at any point, but please remember to obtain a security stamp on your hand if you wish to regain entry.

 

Is Flamingo Land dog friendly?

Dogs are welcome in most areas of our theme park, but not in the zoo, Children’s Planet or Splish Splosh. However, assistance dogs have unrestricted access.

Please behave responsibly by keeping your dog on a lead at all times and cleaning up after your pet.

 

We’d like to stay longer. Do you provide accommodation?

There’s so much to see and do at Flamingo Land, one day is never enough! That’s why we created our Resort Village right next door. Take your pick from our Gold Holiday Homes, Log Cabins or luxury Lodges, all available for selected short breaks and longer holidays.

There’s a wealth of information in the the Holiday Resort section of our website, plus the ability to check availability and book online today. You’ll also find details of our facilities for touring caravans, motorhomes and tents, along with prices too.

 

What facilities does your Resort Village offer?

As Resort guests, you’ll have unlimited use of the Theme Park & Zoo during your stay. You’ll also benefit from exclusive facilities, including a Leisure Centre featuring two pools, a fully equipped gym, sauna and jacuzzi.

Our entertainment complex, with its family friendly Zoo Bar and Gourmet Grill, delivers a packed programme of inclusive night-time entertainment for you to enjoy. And, if you’re keen on sporting pursuits, there’s also a nine-hole parkland golf course to complete this truly comprehensive package.

 

Are pets allowed in your holiday accommodation?

Sorry, but we don’t allow pets in any of our accommodation. However, if you‘re staying in your own touring caravan, motorhome or tent, they’re more than welcome. An additional charge of £1.50 per night for each pet applies.

 

Do you have restaurants and cafes at the park?

Our extensive Theme Park & Zoo is sure to feed your appetite for fun and there’s a superb selection of restaurants, cafés and bars that are guaranteed to satisfy your hunger! So, from daybreak until dusk, you’ll always find a taste sensation to enjoy. With five great restaurants, plus a wealth of cafes, takeaways and bars, you can choose from satisfying Yorkshire home cooking, traditional fish & chips, pancakes, freshly filled baguettes, spicy Mexican takeaway meals and a whole lot more!

 

I only visit Flamingo Land to see its fantastic zoo. Do I still need to pay for the rides and attractions?

Because Flamingo Land’s theme park and zoo overlap to create a truly spectacular attraction, it’s impossible for us to offer zoo only admission during the main season. So, for true animal lovers, we provide access at a substantially reduced rate on selected dates between early December and March. These are advertised on our website shor tly before our season ends.

 

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