When will Flamingo Land open again?
We’re delighted to be able to welcome guests back to our theme park and holiday resort from the 4th July. Due to Government guidelines some of the resort’s facilities may be unavailable or will have restrictions in place to ensure the safety of our guests and team members.
I bought tickets online but haven't received the confirmation email, what can I do?
Tickets are emailed within a few minutes of your online purchase. If after thirty minutes you still haven’t received them, please check that these have not gone into your SPAM or JUNK folders.
If you are unable to find the email confirmation with your tickets attached, you can let us know by emailing email@example.com or by visiting customer services on the day of your visit.
I bought an annual pass for 2020, what will happen with this?
Your annual pass is valid and active from the 4th July 2020 for 365 days. We will contact you in 2021 with options for renewal.
I had purchased a day ticket to visit Flamingo Land can I rearrange for another date once open?
Any ticket purchased for a day visit to Flamingo Land can be rearranged to an alternative date. You’ll be able to do this by emailing our online support team on firstname.lastname@example.org.
We are looking forward to welcoming all of our guests back to Flamingo Land.
I had paid a deposit for a holiday at the Flamingo Land Holiday Resort, can I rearrange for another date?
Yes, any holiday stay booked in our own hire fleet can be rearranged for a later date. Our customer services team are now working tirelessly to contact all holiday guests to discuss their individual circumstances and options. At this time, our customer services centre is unable to accept inbound calls to allow us to concentrate on making contact with customers who have existing bookings.
We are looking forward to welcoming all our holiday guests back to Flamingo Land.
I have a holiday booked at Flamingo Land Resort, should I pay the balance, just in case you will open?
If you have a holiday booked for the 4th July or later, please be assured that our team will be contacting you soon to discuss your booking.
I am a Holiday Home owner, what happens with the season rent I have paid for 2020?
Now that we are able to open the resort, your season rent will be valid for 12 months starting 4th July 2020.
I am a Holiday Home owner, I have a sublet licence for 2020. What happens about the licence I purchased?
Your 2020 licence remains valid through to the end of the summer season as normal. The time you lost as a result of the COVID-19 pandemic will be added to the 2021 summer season.
I have further questions for you, who can I contact?
At this time, our customer services centre is unable to accept inbound calls to allow us to concentrate on making contact with customers who have existing bookings. As soon as we are able to we will reinstate our inbound call centre.
I have booked a zoo experience, now that the zoo is open will this go ahead?
For the safety of both our Zoo Keepers and guests we are unable to provide any Zoo experiences at this time. This includes individual animal encounters and ‘Keeper for the day’. We have begun contacting customers who have existing bookings to discuss their options.
We appreciate your patience.