Description

Working alongside the IT management team you will be responsible for undertaking all aspects of the
department’s administrative duties to ensure the smooth running of the IT department as we strive to
deliver the best possible support throughout the business.
You will have responsibility for effectively dealing with the day to day IT and related administrative
operational duties which will include answering calls from our end users and colleagues alongside
managing the online helpdesk to ensure the support team are assigned tasks throughout the working
day.

You will also be responsible for working within our various resort software packages including
Ticketing, EPOS and Holiday Village Software to ensure relevant projects and service requests are
delivered in a timely and accurate fashion, inline with the business needs. Whilst also working with the
support team to assist in delivering projects within an agreed timescale.
Although the role is primarily office based with some work being carried out across the site in other
locations.

Personal qualities:
● A positive attitude with an appetite to learn.
● Strong customer service skills.
● Excellent organisational skills.
● Excellent communication skills to support the on-site team.
● Ability to work in a front-line customer facing environment.
● Ability to cope with competing demands and to prioritise tasks as part of the IT team.
Essential Skills/Knowledge
● Good working knowledge of the Google Workspace environment or other similar packages such as
Office 365.
● Ability to maintain and develop computer based and manual filing procedures
● Keen interest in IT generally
● Problem solving skills with the ability to generate ideas and solutions.
● Maintain excellent written and verbal communications with customers and colleagues.
Advantageous Skills /Knowledge
● The ideal candidate will have an interest or previous experience in working with datasets and some level
of data analysis