When will Flamingo Land open again?
We’re delighted to be able welcome visitors back to the resort. Due to the ongoing situation regarding COVID-19 our offering is currently different to previous years. We ask all guests to visit our What’s On page before booking.
I bought tickets online but haven't received the confirmation email, what can I do?
Tickets are emailed within a few minutes of your online purchase. If after thirty minutes you still haven’t received them, please check that these have not gone into your SPAM or JUNK folders.
If you are unable to find the email confirmation with your tickets attached, you can let us know by emailing email@example.com or by visiting customer services on the day of your visit.
I bought an annual pass for 2020, what will happen with this?
Your annual pass is valid and active from the 4th July 2020 for 365 days. We will contact you in 2021 with options for renewal.
I had purchased a day ticket to visit Flamingo Land can I rearrange for another date once open?
Any ticket purchased for a day visit to Flamingo Land can be rearranged to an alternative date with the same ticket pricing. You can change your tickets for a day with higher pricing but you will be asked to pay the difference. You’ll be able to do this by emailing our online support team on firstname.lastname@example.org.
We are looking forward to welcoming all of our guests back to Flamingo Land.
I have further questions for you, who can I contact?
At this time, our customer services centre is unable to accept inbound calls to allow us to concentrate on making contact with customers who have existing bookings. As soon as we are able to we will reinstate our inbound call centre.
I have booked a zoo experience, now that the zoo is open will this go ahead?
For the safety of both our Zoo Keepers and guests we are unable to provide any Zoo experiences at this time. This includes individual animal encounters and ‘Keeper for the day’. We have begun contacting customers who have existing bookings to discuss their options.
We appreciate your patience.
When can I book tickets for day visits beyond the 17th May?
We are constantly reviewing the Government’s guidance and timescales for ‘Step 3’ of the roadmap out of lockdown. As soon as we are able to publish details of the attractions and facilities which we expect to be able to open safely we will put tickets on sale.
If you would like to be the first to know when these tickets are released you can follow us on Social Media, or join our email mailing list.